Support From QA Professionals For QA Professionals.
Here at SmarteSoft, we respect your time. SmarteSoft solutions are designed to save you a great deal of time versus all other solutions, and so is SmarteSoft Support.
Our first line Support staff are all practicing test automation engineers who know our products inside out, understand the other products on the market, and can give you salient advice immediately. It is not unusual for our Support staff to develop and deliver, within hours of receipt of a user’s question, sample scripts to show the user how to accomplish their objective.
Unlike others, we don’t measure our Support team on volume of responses per person, but on quality of response. Your complete satisfaction and the success of your project is our objective. Whether it takes a minute, an hour, or a day to resolve your question to your satisfaction, our support engineers are there for you and will do whatever it takes to answer your questions and help move your project forward.